SRS Insights: New org chart, key milestones 🦬

Wintery photo of Varsity Bridge

Feb. 12, 2025

Dear Strategic Resources and Support team,

The new semester and our new structure for SRS units are off to a fast start, and my intent over the next few months is to use this space to share with you updates about how our SRS unit leads are working together to navigate change. Regardless of reporting line shifts, our SRS leaders recognize that collaboration across departments remains vital to our progress – perhaps now more than ever – in supporting student success and delivering upon the university mission of education and research.

The items below provide some insight into the ways the SRS leaders continue to convene, changes and updates being made, and initiatives that continue to move forward to improve operational excellence for the greater good of the university.

  • SRS org chart: While SRS leaders continue to convene, it is also important for our teams to be able to visualize and understand what SRS looks like in relation to our new reporting structure announced by the chancellor in the fall.
  • Leadership collaboration: As we did before the restructuring, the SRS leadership team continues to meet for quick tactical check-ins every Monday and Thursday, a more in-depth “SRS Long” session every other week, and for quarterly retreats where we take a longer-term, big-picture view of our goals and actions ahead.
  • Chancellor goal setting: Many of our unit leads have been engaged in recent weeks with the chancellor’s goal-setting efforts for the campus.
  • Operational excellence: Our units continue to drive a number of efforts forward to ensure the financial resilience and operational excellence of our campus. A couple of notable milestones include:
    • Center for Disability and Access: Our teams in OIEC and Health and Wellness Services recently collaborated to centralize our ADA Office and the Disability Services team into a new Center for Disability and Access aimed at enhancing accessibility and streamlining processes for our students, faculty, staff and visitors to our campus.
    • New Salesforce contract in support of Learner Lifecycle Web - CRM Roadmap: Our OIT and SRC teams, in collaboration with other units around campus, have secured a new long-term Salesforce contract that will be a key driver in our efforts to improve the student experience by tailoring the delivery of support and information to our students how and when they need it.
  • Federal transition: All of our SRS leaders continue to coordinate with the CU system office, the chancellor, the provost’s office and the chancellor’s Transition Advisory Committee to assess the potential impacts to our campus.

The SRS leadership team and I are grateful to all of you for the ways in which you’ve remained adaptable to change and continued to lead vital projects for our campus during this time of transition. Please continue to take care of yourselves and each other.

Sincerely,

Jennifer McDuffie, interim senior vice chancellor for operations